3CX Phone System is a software-based IP PBX for Windows which replaces traditional PBX hardware phones. It is based on the SIP standard and supports standard SIP software / hardware phones. It allows calls to be made via a VOIP service provider or via the regular PSTN. Easy to install and configure, it includes a web-based configuration interface, voice mail, auto attendant, call hunting and other features. Both commercial and a free edition are available.
Last week, NetMD partnered with Supportsoft to outsource PC Helpdesk services to enduser desktop applications to Supportsoft. NetMD helpdesk will continue to operate at a Network level managing servers, Routers, Firewalls, and switches. Supportsoft specializes in PC helpdesk where as NetMD specializes in Network support design and installation.
This partnership fits both organizations well allowing us to focus on our core services and increase customer service. Supportsoft and NetMD will work closely together. All support request PC related such as Microsoft word, Excel, Outlook, Adobe, and the like will be initially routed to Supportsoft to provide immediate assistance.
NetMD proactively monitors the network and servers for our customers so should a network related issue occur supportsoft and the client will be proactively notified which will help to reduce support calls to Supportsoft. Likewise if Supportsoft technicians identify a network application issue they will immediately contact a NetMD Engineer to assist with resolving the support ticket.
SupportSoft (NASDAQ: SPRT) is a global provider of software and services that automate the resolution of technology problems. As a result, technology critical to real-time businesses - as well as technology and related services that consumers have come to rely upon - work as planned. SupportSoft solutions all take advantage of patented functionality in its support automation software platform, which provides the ability to precisely identify, diagnose and resolve technical problems via proactive, self- or assisted service solutions.
SupportSoft's comprehensive, integrated approach to support automation helps businesses in three major, critical ways:
Avoidance of technical issues through proactive, or self-healing, measures before they negatively impact individual or corporate productivity;
Empowerment of end-users to quickly and easily solve problems themselves through self-service;
Enablement of IT service professionals to be more efficient and effective when personally assisting end-users to resolve problems.
Put simply, SupportSoft provides companies with the technology that keeps technology working — to help reduce the high costs of support delivery, ensure personal productivity and create a great customer experience with business services, especially those pertaining to broadband, VoIP and IPTV delivery.
SupportSoft markets and sells its products around the globe, through offices in the U.S., Europe and the Asia-Pacific regions. A who's who of Global 2000 companies, as well as DSL and cable industry leaders worldwide, have standardized on SupportSoft solutions as their underlying support automation infrastructure. Our customers include, among others:
Digital Service Providers such as BellSouth, Belgacom, Charter Communications, Comcast, Cox Communications, Portugal Telecom, TDC Solutions, TeliaSonera, Time Warner, Tiscali, Verizon and UPC.
Enterprises such as ADP, BT, Bank of America, Kimberly-Clark, Marriott and Lowes Companies.
Managed Service Providers such as CompuCom, CSC, and CGI.
These and other SupportSoft customers all share a common vision that we term "Digital 360°." Central to that vision is providing one integrated support environment that helps end-users get the most from the technology they are using- no matter what device is being used, what service is being accessed or where the end-user is located. By enabling one 360° view of both the network and the endpoint for precise problem diagnosis and automated resolution, SupportSoft helps companies realize greater productivity and operational cost-savings, while assisting their employees and customers get the most from the technology they require.
Virtual servers were originally popularized by VMware, who remains the market leader. To stave off competitive threats with recent virtual technology offerings from Microsoft, VMware has recently taken the radical step of releasing a new version of its powerful GSX Server product for no software licensing cost.
VMware Server
VMware Server is a free virtualization product that runs on Linux and Windows 2000/2003 Servers. VMware Server enables companies to partition a physical server into multiple virtual machines and to start experiencing the benefits of virtualization with minimal investment. VMware Server is a robust, yet easy to use product for users new to server virtualization technology and is based on VMware’s field-proven technology. VMware Server is ideal for developers, departments, workgroups, and branch offices who want to:
Streamline software development and testing
Evaluate software in ready-to-run virtual machines
VMware Server runs on any standard x86 hardware and supports 64-bit guest operating systems, including Windows, Linux, and Solaris. You can manage VMware Server with VMware VirtualCenter, which simplifies the tasks of provisioning, monitoring, and managing infrastructure by providing a central management console. Support for two-processor Virtual SMP enables a single virtual server to span multiple physical processors. VMware captures the entire state of a virtual machine and can roll back at any time. To protect your investment of time, VMware Server offers an easy upgrade path to data center versions of VMware such as ESX Server and VMware infrastructure.
VMware ESX Server
VMware’s flagship ESX Server product allows you to create the foundation for building a dynamic, self-optimizing data center. ESX Server installs on the “bare metal” and allows multiple unmodified operating systems and their applications to run in virtual machines that share physical resources. ESX Server abstracts processor, memory, storage, and networking resources into multiple virtual machines, giving you maximum hardware utilization and flexibility. VMware ESX Server allows enterprise data center implement large-scale solutions for:
Production server consolidation
Business continuity
Enterprise software development and testing
Enterprise desktop solutions
VMware Infrastructure
VMware Infrastructure is a suite of next-generation infrastructure virtualization software based on VMware ESX Server. VMware Infrastructure virtualizes servers, storage, and networking, allowing multiple unmodified operating systems and their applications to run independently in virtual machines while sharing physical resources. The VMware Infrastructure suite delivers comprehensive virtualization, management, resource optimization, application availability, and operational automation capabilities. A revolutionary component of VMware Infrastructure, called VMware VMotion, provides ultra-high availability through the ability to migrate a running virtual server from one physical server to a different physical server with zero downtime for the virtual server. This powerful feature allows IT personnel to perform hardware maintenance or upgrades on physical servers without impacting production servers running line-of-business applications.
VMware VirtualCenter For larger installations of virtual infrastructure, powerful and unified management of multiple VMware servers can be achieved with VirtualCenter technology, providing tools to manage all aspects of server deployment and configuration. There is a graphing system to easily view CPU, memory, network, and disk utilization trends of all servers over extended periods.
VirtualCenter intelligently optimizes resources, ensures high availability to all applications in virtual machines, and makes your IT environment more responsive with virtualization-based distributed services such as VMware DRS, VMware HA, and VMware VMotion. VirtualCenter offers operational automation through task scheduling and alerting. This allows you to improve IT responsiveness to business needs and prioritize actions needing the most urgent attention.
With VirtualCenter you can automate routine management tasks with task scheduling and alerting. You can also monitor performance and utilization of physical servers and the virtual machines they are running with detailed reporting of CPU, memory, and I/O performance. For enhanced security that still provides management flexibility, you can limit access to authorized personnel using tiers of customizable roles, fine-grained permissions, and integration with Microsoft Active Directory.
NetMD offers Expert Help with VMware Virtual Server Technology
To find out how NetMD's VMware consultants can help you with VMware Virtual Server technology, call Progent at 931-461-7310 or send an email to
Toyota Dealer GM, Over 70% of Toyota Dealerships have not met TIS Techstream requirements. NetMD can help you complete your TIS
Techstream Wireless Installation to meet your dealership requirements for the TIS Techstream program. Earlier this year you should have received your information packet from TIS Techstream providing your information, instructions and the requirements to install a commercial grade wireless Access Point, complete a wireless site survey and complete the online forms located on the TIS Techstream Website.
As you know you will not be receiving your TIS Techstream Mobile Diagnostic tablet PC’s until you dealership has meet the Wireless Installation and security requirements. As an certified and authorized service provider we will facility the TIS Techstream process for you at a fixed rate. The process takes about 1-2 weeks to complete and your dealership will not be penalized so long as you register for installation now. Our 10 Point Installation process is simple…
1. Order your Tech Stream Install Online by emailing
2. Create a profile for your Dealership at the store website
3. Order Part Numbers part numbers: TSINSTALL, AIR-AP1131AG-A-K9, AIR-PWRINJ3=, 47127WH-100
4. Within minutes of your order you will receive an email confirming your order.
5. Within 24 hours your installation coordinator will contact you via email or phone.
6. Your equipment will be delivered to your location within 5 business days.
7. Your Installation Coordinator will schedule an installation engineer to come to your location and setup the wireless equipment.
8. The installation engineer will then install the equipment, survey the site and document the installation per Toyota TIS Techstream requirements.
9. Your Installation Coordinator will update the TIS Techstream website with your installation information. You can view the information online at: http://www.tistechstream.com
10. You will receive a short survey about your installation experience. Please note that once the wireless equipment is installed and the TIS Techstream website updated, you will have complied with the Toyota TIS Techstream requirements for the wireless installation.
You will be responsible to complete the order Confirmation Form for your TIS Techstream diagnostic tool. The order form can be located in the original information packet provide to you from Toyota regarding the program. If you are unable to locate the form in the packet it can be downloaded directly from the TIS Techstream website.
3CX Phone System is a software-based IP PBX for Windows which replaces traditional PBX hardware phones. It is based on the SIP standard and supports standard SIP software / hardware phones. It allows calls to be made via a VOIP service provider or via the regular PSTN. Easy to install and configure, it includes a web-based configuration interface, voice mail, auto attendant, call hunting and other features. Both commercial and a free edition are available.
More Info
Virtual servers were originally popularized by VMware, who remains the market leader. To stave off competitive threats with recent virtual technology offerings from Microsoft, VMware has recently taken the radical step of releasing a new version of its powerful GSX Server product for no software licensing cost. 
For larger installations of virtual infrastructure, powerful and unified management of multiple VMware servers can be achieved with VirtualCenter technology, providing tools to manage all aspects of server deployment and configuration. There is a graphing system to easily view CPU, memory, network, and disk utilization trends of all servers over extended periods.