|
Last week NetMD partnered with Supportsoft to outsource PC Helpdesk services to enduser desktop applications to support soft. NetMD helpdesk will continue to operate at a Network level managing servers, Routers, Firewalls, and switches. Supportsoft specializes in PC helpdesk where as NetMD specializes in Network support desgin and installation.
This partnership fits both organizations well allowing us to focus on our core services and increase customer service. Supportsoft and NetMD will work closely together. All support request PC related such as Microsoft word, Excel, Outlook, Adobe, and the like will be initially routed to Supportsoft to provide imediate assistance.
NetMD proactively monitors the network and servers for our customers so should a network related issue occur supportsoft and the client will be proactively notified which will help to reduce support calls to Supportsoft. Like wise if Supportsoft technicians identify a network application issue they will imediately contact a NetMD Engineer to assist with resolving the support ticket.
SupportSoft (NASDAQ: SPRT) is a global provider of software and services that automate the resolution of technology problems. As a result, technology critical to real-time businesses - as well as technology and related services that consumers have come to rely upon - work as planned. SupportSoft solutions all take advantage of patented functionality in its support automation software platform, which provides the ability to precisely identify, diagnose and resolve technical problems via proactive, self- or assisted service solutions. SupportSoft's comprehensive, integrated approach to support automation helps businesses in three major, critical ways: - Avoidance of technical issues through proactive, or self-healing, measures before they negatively impact individual or corporate productivity;
- Empowerment of end-users to quickly and easily solve problems themselves through self-service;
- Enablement of IT service professionals to be more efficient and effective when personally assisting end-users to resolve problems.
Put simply, SupportSoft provides companies with the technology that keeps technology working — to help reduce the high costs of support delivery, ensure personal productivity and create a great customer experience with business services, especially those pertaining to broadband, VoIP and IPTV delivery. SupportSoft markets and sells its products around the globe, through offices in the U.S., Europe and the Asia-Pacific regions. A who's who of Global 2000 companies, as well as DSL and cable industry leaders worldwide, have standardized on SupportSoft solutions as their underlying support automation infrastructure. Our customers include, among others: - Digital Service Providers such as BellSouth, Belgacom, Charter Communications, Comcast, Cox Communications, Portugal Telecom, TDC Solutions, TeliaSonera, Time Warner, Tiscali, Verizon and UPC.
- Enterprises such as ADP, BT, Bank of America, Kimberly-Clark, Marriott and Lowes Companies.
- Managed Service Providers such as CompuCom, CSC, and CGI.
These and other SupportSoft customers all share a common vision that we term "Digital 360°." Central to that vision is providing one integrated support environment that helps end-users get the most from the technology they are using- no matter what device is being used, what service is being accessed or where the end-user is located. By enabling one 360° view of both the network and the endpoint for precise problem diagnosis and automated resolution, SupportSoft helps companies realize greater productivity and operational cost-savings, while assisting their employees and customers get the most from the technology they require. |
