We don't need contracts because we are good at what we do and we Guarantee it!
"A Message from the desk of the Founder and CEO Rick Jones"
We are not trying to sell our customer's managed service agreements. We provide our Managed services on a month to month pay for performance basis. We don't try to lock you into long term contracts that make excuses for failed service delivery, in fact, our agreements are designed to protect our clients' Intellectual property and information security interests. We have a simple Master Service Agreement and Mutual NDA any additional services we provide will be provided via a written scope of work and/or written estimate that will be tailored to meet your specific needs and requirements.
We provide results and detailed documented services that ensure consistent ongoing operations that result in more productivity for you and your employees. We understand that you want a resilient network that not only is reliable but secure. That’s where our proactive NOC Managed services come in. We can access your systems only after you have given us permission and we ensure all of our technicians and engineers use Multi-factor authentication so you can be sure that when you contact us for help all of our people's identities have been logged and verified. Everything they work on is continuously monitored to ensure the highest level of security and system integrity.
Our 100% unconditional satisfaction guarantee extends to everything we do. You can count on our IT management and consulting services for a successful outcome with no hassles whatsoever. We deliver unbias solutions based on scientific facts and experience. If you’re not satisfied with a solution we designed and implement we will replace it for FREE.
We won't surprise you with bad news. You can plan on no damage being done to your network and data. Before we begin computer maintenance services, we check first to see if there are any possible problems and alert you first. We will explain to you any potential risks involved and get you’re okay before we begin any work on your systems. We maintain a 1 Million Dollar Errors and Omissions Insurance policy and 3 Million General Insurance policy. All of our staff are certified and or have a college degree in their respective fields of expertise.
We Guarantee and certify all of our flat-rate pricing. There will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent service providers. We provide a professional service and set proper expectations prior to making changes to your environment. Whatever the project is if we agree to do it it will be completed within the agreed time constraints, for what is in scope and originally budgeted for. Any changes to the scope or costs will be at your request and require you’re pre-approval.
We do everything we can to make sure that you don't have any unexpected IT expenditures. Any bill you receive from us will have been planned out and pre-approved in advance. We go out of our way to only recommend products and solutions based on our actual experience. If you are looking at something completely new we will recommend you do a POC (Proof of Concept) demo with the products you wish to purchase and often times we suggest comparing them competitive products and get you quotes from multiple manufacturers. Thus ensuring you have options and they are based on scientifically measured comparison from which you can make an informed purchasing decision. We have a long list of products we are authorized to resale for and many of which are direct competitors to each other. We only provide feedback based on our actual use and experience we do not guess or make recommendations based on products or technologies we have never used. Fortunately, we have implemented so many different products and solutions that we have a lot of practical experience and industry certified configurations and designs that have proven to be reliable and secure in life-saving environments.
Back Office Manager
NOC Tech 2nd Shift