We don't need contracts because we are good at what we do and we Guarantee it!
"A Message from the desk of the Founder and CEO Rick Jones"
You can expect a response from us within one hour - Guaranteed! Our professional network technicians and engineers will respond and be in direct communication with you about your incident within 60 minutes or less. If you haven't heard from us by then you will have my direct cell phone number to call me anytime day or night.
On time documented service and results. It's understood, you don't want to sit on your hands waiting for your network to be fixed. That’s where our IT support and computer network support services come in. We can access your computers and network remotely through our network operations tools. And if not, we'll send someone onsite within your designated service level agreement (SLA) time or pay you back cash per hour or downtime.
We speak YOUR language. Your network support and maintenance questions will be answered clearly. Don't worry - there is no "geek speak" or heavy foreign accents to deal you will need to decipher. We ensure you understand clearly what the situation is and how it was repaired. All of this information will be documented in our online ticketing system which you will have access to review all of your support requests for the life of your service.
Our 100% unconditional satisfaction guarantee. Complete satisfaction will be yours with our products, technology services and IT Consulting. You can trust our IT management services for a successful outcome with no hassles whatsoever. If you’re not satisfied with a solution we design and implement we will replace it for FREE.
We won't surprise you with bad news. You can plan on no damage being done to your network and data. Before we begin computer maintenance services, we check first to see if there are any possible problems and alert you first. We will explain to you any potential risks involved and get you’re okay before we begin the work. We maintain a 3 Million Dollar Errors and Omissions Insurance policy and 2 Million General Insurance policy. All of our staff is certified and or has a Degree in Information Technology or computer science.
We Guarantee and certify all of our flat rate pricing. There will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope and budget. Any changes to the scope or costs will be at your request and require you’re pre-approval.
Expect accuracy with our billing. Each detailed bill from us will be completely accurate - guaranteed. There will be no billing surprises since your IT management services bill will be pre-approved by you. We have not changed our prices in 17 Years and we won’t be changing them anytime soon.