CUSTOMIZE A SERVICE PLAN TO FIT YOUR NEEDS

Now you can quickly customize your Managed Service package online.  Just select the devices you currently have deployed and chose the service level along with the type of monitoring and management you desire.   You can mix and match service levels to reduce costs. 

 

We track your managed devices by serial number or license number.  Once you have checked out your cart you will have purchased your first month's service and be EMAILED shortly with instructions on how and where to deploy the gateway monitoring Agent.   Your service can be up and running live within 2 hours.

 

Service Level Agreement (SLA) options.

 

Base PRICE  HAS NO SLA (Automated Monitoring and Alerting only)

 

Bronze (Monitoring and Fault Notification) Includes globally capable 24x7x365 monitoring, fault detection, and notification with custom reporting and collaboration portal.  All options are backed by industry-leading service level guarantees.

 

Silver (Monitoring and Supplemental Management) Includes Bronze plus predefined remediation and problem action steps.  Additional services provided are proactive service outage response, system maintenance, and basic reporting.

 

Gold (Monitoring and Comprehensive Management) (Critical Care) Includes Bronze and Silver plus ownership and management of problem remediation and resolution including root-cause analysis.  Also includes robust and comprehensive Change, Configuration, Capacity, and Performance Management with advanced portal reporting.

 

Click the Icon of your device to ADD it.  Select the SLA from the Drop Down  then customize the Quantity for that device type and SLA in the Cart. 

ABOUT US



NetMD  is your complete source for

all your Networking needs.

Sales, Service, Management, 

We've got you covered!



© 2000 by NetMD of Tennessee, LLC 

CONTACT US



Main Office

208 W. Short St.

Manchester, TN 37355

support@net-md.net

Tel: 931-461-7310

Fax: 615-523-1710


 

 



Accounting/Legal Mail
PO Box 805

Tullahoma, TN 37388

accounting@net-md.net

Fax: 615-523-1710


 

24/7

NEED HELP?
CALL US 931-461-7310
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